Frequently Asked Questions

Everything you need to know about your Tonal fitness experience.

What is the standard shipping timeframe for equipment?

Standard delivery for our fitness equipment typically takes 7 to 14 business days, depending on your location and the complexity of the installation required.

Do you offer professional installation services?

Yes, all Tonal smart gym systems include professional white-glove installation to ensure your device is securely mounted and calibrated for peak performance.

What is your return policy for accessories?

We offer a 30-day return window for all sports accessories and apparel, provided items are in their original packaging and unused condition.

Are there financing options available for large purchases?

We partner with several financing providers to offer flexible monthly payment plans, allowing you to invest in your health without immediate full payment.

Does the equipment come with a warranty?

Every Tonal system is backed by a 3-year limited warranty covering hardware defects and technical malfunctions to give you peace of mind during your workouts.

Can I track my order after it has shipped?

Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.