Returns & Exchanges

At Tonal, we are committed to your fitness journey and offer a 30-day home trial to ensure our intelligent strength training system meets your goals. If you are not completely satisfied, you can initiate a return for a full refund of the purchase price.

1

Initiate Your Request

Contact our Customer Success team within 30 days of installation to start your return process and receive a Return Authorization Number.

2

Schedule Professional Removal

Because Tonal is a precision-engineered device, we will coordinate with our professional installation partners to safely de-install and remove the unit from your wall.

3

Pack Accessories

Ensure all smart accessories, including the bar, handles, rope, and bench, are gathered and ready for pickup alongside the trainer unit.

4

Receive Your Refund

Once the equipment is returned to our warehouse and inspected, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing